RV Parts, Accessories & Upfitting Specialist
Position Summary
The RV Parts, Accessories & Upfitting Specialist is a high-energy sales and support role focused on helping customers get more enjoyment, comfort, and capability out of their RVs. This person drives parts, accessories, upfitting, and service-related sales by actively identifying customer needs, recommending the right solutions, and creating a positive buying experience. Through strong product knowledge, a winning attitude, and effective parts sourcing and inventory management, this role helps increase customer satisfaction, improve service department efficiency, and grow dealership profitability.
Qualifications
Experience in RV, automotive, marine, trailer, towing, or aftermarket parts sales.
Strong knowledge of RV accessories and upfitting products, such as:
Solar and battery upgrades
Lithium battery systems
Hitch and towing accessories
Tongue jacks and leveling systems
Storage and cargo solutions
Off road solutione
Electrical and convenience upgrades
Basic installation knowledge of RV accessories.
Experience with inventory management and cycle counting.
Strong communication and interpersonal skills.
Self-motivated with a proven ability to meet or exceed sales goals.
Primary Responsibilities
RV Accessories & Service Upsells
Identify and recommend RV accessories, upgrades, and service enhancements during every customer interaction.
Partner with Service Advisors and Technicians to identify customer-pay upgrade opportunities.
Review repair orders for accessory and upsell opportunities.
Build and present upgrade packages that enhance the RV ownership experience.
Increase average repair order revenue through accessory and upgrade sales.
Parts Sales & Customer Service
Assist customers with parts and accessory selection.
Utilize consultative selling techniques to increase sales and customer satisfaction.
Recommend complementary products and services whenever appropriate.
Handle special orders, returns, and warranty inquiries.
Service Department Support
Source parts quickly to minimize technician downtime.
Work closely with technicians and advisors to support repair operations.
Research and procure hard-to-find parts through local, aftermarket, and OEM suppliers.
Pre-pick, label, and stage parts for scheduled service work.
Inventory Management
Receive, stock, organize, and maintain inventory.
Conduct cycle counts and inventory audits.
Maintain inventory accuracy and proper stock levels.
Assist with annual and periodic physical inventories.
Order Processing & Shipping
Process customer and work-order parts requests accurately.
Manage special orders and open purchase orders.
Coordinate shipping and receiving activities.
Performance Expectations
Achieve monthly Parts & Accessories Gross Profit goals.
Meet or exceed accessory and service upsell targets.
Maintain high accessory attachment rates on repair orders.
Maintain 99% inventory accuracy.
Complete cycle counts and inventory controls on schedule.
Maintain repair order parts status objectives and purchasing timelines.
Success Profile
The ideal candidate is a sales-driven RV parts professional who enjoys helping customers improve their RV experience through upgrades, accessories, and solutions while supporting efficient service department operations.
